Dear guests, dear visitors

Your well-being is our highest priority and as your host we bear a particularly
high responsibility for the health of our guests and employees.


Current regulations Lower Saxony

Curren regulations of Cloppenburg


CURRENT SITUATION IN JUNE 2021

Current note
Tourist travel is possible, our indoor and outdoor restaurants are open.

Travel Notice

If the 7-day incidence of Cloppenburg is below 100 for 5 consecutive days,
tourist travel is permitted for guests from all over Germany & as well as the opening of the outdoor restaurant.

The wellness area will remain closed until the completion of the reconstruction.

Our fitness room may be used after showing a negative test result.



Rapid test obligation

Touristic guests have to show a negative test result upon arrival.

We offer our hotel guests free rapid testing under supervision.

We offer tests to restaurant & day guests for a small surcharge.

Of course, proof of testing from pharmacies and testing centers is also valid, this must be no more than 24 hours old.


Official regulations

The current >regulation of Lower Saxony from May 10, 2021.

To the daily updated 7-day incidence value of >Cloppenburg and >Lower Saxony.


You have booked your vacation with us?
Contact us by mail - we will find a good solution together!

Stay healthy & travel!





OUR SAFETY SIGN

This seal is a sign of our promise and can be found throughout our company.

WIHT US AT HOTEL HEIDEGRUND


  • ...there is an obligation to protect the mouth and nose. Therefore, we now welcome you in the public areas and in the restaurant with mouth-nose protection - you too, please. You can see the smile from the heart in our eyes :)

  • in addition, there is an obligation to prove a negative rapid test (max. 24h old), complete vaccination or complete recovery, which gives access to the outdoor area of the restaurant (only restaurant visitors) and entitles to start the vacation in the hotel.

  • Alternatively, we offer our hotel guests free on-site rapid tests, which you can perform under the supervision of our trained team

  • Furthermore, we have ourselves & our entire team tested daily - for your & our safety.

  • Additional protection at the reception and above all sufficient distance is provided in our spacious house.

  • Of course, the highest priority is to comply with the Covid-19 cleaning standards, such as the daily disinfection of rooms and public areas as well as all equipment, objects and surfaces.

  • Check-in/check-out can be done in one step at the reception. On departure, you are welcome to simply hand in your key card. We also recommend to use our contactless Check-Out.

  • The floor and distance markings installed in the buffet and reception area make it easier to maintain the minimum distance.

  • The swimming pool as well as the whirlpool of our HeidegrundSPA as well our gym is temporarily closed due to the current regulations.

  • Hand disinfectants are available for you in all our public areas.

  • Contactless payment is possible in all areas of the hotel.

  • We, Hotel Heidegrund team, ensure that hygiene regulations, legal requirements and training courses are observed, documented and checked.

  • If you experience symptoms of Covid-19, such as fever and cough, please contact us at the reception desk. We will support you and take care of you. In case of doubt, we carry out a contactless fever measurement.






AT EVENTS...

OUR CONTRIBUTION

  • For everyone's safety, there is a mandatory mouth and nose protection in the entire hotel and the public areas

  • The thorough cleaning/disinfection of each conference room, especially of the tables, is carried out by our team before and after each event. In addition, we make sure that the rooms are regularly aired during breaks

  • Separate disinfectant dispensers are available for our event participants in the conference area.

  • In addition, we are happy to provide guests with mouth-nose protection on request for
    an additional charge (1.00 €)

  • We will discuss all measures taken on site with you in advance so that we can adapt them to the event. In addition, you have a contact person on site at any time.

  • The seating will be adjusted to the minimum distance regulation.

  • We guarantee that the maximum person capacity of the respective room will be maintained.

  • All event rooms can be reached via the staircase, the elevator and directly from the parking lot across the hotel grounds. In addition, we coordinate break & meal times to minimize the contact points of different event groups

  • For the equipment of the sanitary facilities with sufficiently liquid soap, single use towels and disinfectants is provided.

  • Our plus in safety: Our spacious premises and the surrounding nature offer sufficient distance and free space.



YOUR CONTRIBUTION

  • You inform your guests and participants about the obligation of mouth and nose protection and take over the inquiry of the participants locally after own mouth and nose protection, gladly we hand out a mouth and nose protection against surcharge (1.00 €) at the reception.

  • In the course of the follow-up of the infection incident, you will provide us with a complete list of your participants including contact details by the beginning of the event at the latest.

  • You will pass on information to all participants (participants, speakers, personnel) on hygiene rules, cough/sneezing etiquette and behavior on site.

  • You will actively point out that the minimum distance must be observed.

  • In case of doubt, exclude guests who show symptoms of illness or have had contact with infected persons (or return from a risk area - lapses in case of a worldwide travel warning)






Please wear a mount-nose-protection in our public areas.

Please be aware of the information displayed.

Please keep your distance.

Please avoid hugs and close contact.

Please refrain from shaking hands.

Please wash & disinfect your hands regularly.

Please cough & sneeze into your arm or a tissuer.

Please pay contactless when possible.






Thank you for your understanding & your support.

We are looking forward to welcoming you!

Do you have further questions?