Our safety & hygiene promise
Dear guests, dear visitors
Your well-being is our highest priority and as your host we bear a particularly
high responsibility for the health of our guests and employees.
In the following we will inform you about our hygiene concept. In addition, we ensure
that all rules and regulations laid down by the respective government are observed.
#clean and safe
CURRENT SITUATION IN NOVEMBER
Due to the current regulation the restaurant as well as our HeidegrundSPA
including sauna & fitness area will be completely closed.
In addition, leisure travel is prohibited until further notice.
Business trips may be undertaken, but we do not offer breakfast at the moment.
However, conferences and business events are still permitted subject to the previous requirements.
You have booked your vacation in November with us?
Contact us by mail - together we will find a good solution!
Stay healthy and travel enthusiastic!
OUR SAFETY SIGN
WIHT US AT HOTEL HEIDEGRUND
...there is an obligation to protect the mouth and nose. Therefore, we now welcome you in the public areas and in the restaurant with mouth-nose protection - you too, please. You can see the smile from the heart in our eyes :)
Additional protection at the reception and above all sufficient distance is provided in our spacious house.
Of course, the highest priority is to comply with the Covid-19 cleaning standards, such as the daily disinfection of rooms and public areas as well as all equipment, objects and surfaces.
Check-in/check-out can be done in one step at the reception. On departure, you are welcome to simply hand in your key card
The floor and distance markings installed in the buffet and reception area make it easier to maintain the minimum distance.
The swimming pool as well as the whirlpool of our HeidegrundSPA is temporarily closed due to the current regulations, massage treatments are currently offered, however.
Hand disinfectants are available for you in all our public areas.
Contactless payment is possible in all areas of the hotel.
We, your team from Hotel HEIDEGRUND, ensure that hygiene regulations, legal requirements and training courses are observed, documented and checked.
If you experience symptoms of Covid-19, such as fever and cough, please contact us at the reception desk. We will support you and take care of you. In case of doubt, we carry out a contactless fever measurement.
For everyone's safety, there is a mandatory mouth and nose protection in the entire hotel and the public areas
The thorough cleaning/disinfection of the conference room, especially of the tables, is carried out by our team before and after each event. In addition, we make sure that the rooms are regularly aired during breaks
Separate disinfectant dispensers are available for our event participants in the conference area.
In addition, we are happy to provide guests with mouth-nose protection on request for
an additional charge (1.00 €)
We will discuss all measures taken on site with you in advance so that we can adapt them to the event. In addition, you have a contact person on site at any time.
The seating will be adjusted to the minimum distance regulation.
We guarantee that the maximum person capacity of the respective room will be maintained.
All event rooms can be reached via the staircase, the elevator and directly from the parking lot across the hotel grounds. In addition, we coordinate break & meal times to minimize the contact points of different event groups
For the equipment of the sanitary facilities with sufficiently liquid soap, single use towels and disinfectants is provided.
Our plus in safety: Our spacious premises and the surrounding nature offer sufficient distance and free space.
You inform your guests and participants about the obligation of mouth and nose protection and take over the inquiry of the participants locally after own mouth and nose protection, gladly we hand out a mouth and nose protection against surcharge (1.00 €) at the reception.
In the course of the follow-up of the infection incident, you will provide us with a complete list of your participants including contact details by the beginning of the event at the latest.
You will pass on information to all participants (participants, speakers, personnel) on hygiene rules, cough/sneezing etiquette and behavior on site.
You will actively point out that the minimum distance must be observed.
In case of doubt, exclude guests who show symptoms of illness or have had contact with infected persons (or return from a risk area - lapses in case of a worldwide travel warning)
Please wear a mount-nose-protection in our public areas.
Please be aware of the information displayed.
Please keep your distance.
Please avoid hugs and close contact.
Please refrain from shaking hands.
Please wash & disinfect your hands regularly.
Please cough & sneeze into your arm or a tissuer.
Please pay contactless when possible.
Thank you for your understanding.
We are looking forward to welcoming you,
Your HEIDEGRUND Team
Do you have further questions?